The health and well-being of customers and employees is UniCredit Bank’s top priority.

UniCredit Bank has taken decisive action to guarantee nation-wide service coverage for its clients while protecting the health in current circumstances. 

In this regard, as well as in connection with the holiday of Defender of the Fatherland Day the following changes have been made to the work schedule of branches, additional and operational offices:

• From 07.02 to 11.02 additional office «Sennaya Ploshchad» in Saint-Petersburg will not serve retail and small and medium-sized business clients. Customers renting safe deposit boxes can use the depository by appointment via the Information Center.
• From 08.02 to 11.02 additional offices «Vasilievsky Ostrov» and «Zanevskaya Ploschad» in Saint-Petersburg temporarily will not serve retail and small and medium-sized business clients. Customers renting safe deposit boxes in the additional office «Vasilievsky Ostrov» can use the depository by appointment via the Information Center.
• On 22.02 branches, additional and operational offices will work according to the schedule, which you can find at the link.
• On 23.02 branches, additional and operational offices will not serve customers.
• RCI leasing hotline, as well as hotline for SME customers by the Bank's Information Center will not serve customers on 23.02. Individuals, card holders and UniCredit Prime Club customers are serviced by the Bank's Information Center around the clock, seven days a week.

Detailed and up-to-date information on the work of all branches of the Bank is available here. 

UniCredit Bank is kindly asking the clients to take precautions - use medical masks, do not enter offices in case of a queue, and to respect the distance of more than one and a half meter both between the client and the Bank employee, and between other clients in the operating room as well as while performing operations using self-service devices.

UniCredit Bank is working actively to ensure that all essential banking services are available through remote channels. With Enter.UniCredit and Mobile.UniCredit for private individuals as well as Business.Online for companies, the clients can check their relevant banking products and carry out operations in a simple, fast and secure way. All internal and external transfers are carried out in standard mode.

Bank’s staff members will help you connect to the mobile application.

If you have any questions, please contact the Bank's Contact Center at 8 800 700 10 20.

UniCredit Bank will continue to actively monitor the situation, always act in everyone's best interests and do the right thing vis a vis all our stakeholders.