The health and well-being of customers and employees is UniCredit Bank’s top priority.

UniCredit Bank has taken decisive action to guarantee nation-wide service coverage for its clients while protecting the health in current circumstances.

In this regard, as well as in connection with the holiday Russia Day — June 12 the following changes have been made to the work schedule of branches, additional and operational offices:

• From 01.06, additional offices in Moscow, Odintsovo, Podolsk, Krasnodar and Rostov-on-Don will serve retail and small and medium-sized business clients according to a new schedule.
• On 11.06 and 14.06 the Bank’s branches, additional and operational offices will serve customers according to the schedule (11.06, 14.06).
• On 12.06 and 13.06 all Bank’s additional and operating offices will not serve customers.
• All internal and external payments will be carried out in accordance with the deadlines for receiving orders: from 12.06 to 14.06 and from 11.06 — according to the weekend schedule; on other days — in standard mode.
• RCI leasing hotline, as well as hotline for SME customers by the Bank’s Information Center will not serve customers on 12.06.2020. Individuals, card holders and UniCredit Prime Club customers are serviced by the Bank’s Information Center around the clock, seven days a week.
• On 19.06, additional office in Moscow «Taganskaya» will not serve customers due to scheduled maintenance.
• From 28.06, we will introduce a new schedule for the service of retail clients in Bashkirsky Branch and additional office of Samara Branch «Ulitsa Pobedy».
• Detailed and up-to-date information on the work of all branches of the Bank is available here.

UniCredit Bank is kindly asking the clients to take precautions — use medical masks, do not enter offices in case of a queue, and to respect the distance of more than one and a half meter both between the client and the Bank employee, and between other clients in the operating room as well as while performing operations using self-service devices.

UniCredit Bank is working actively to ensure that all essential banking services are available through remote channels. With Enter.UniCredit and Mobile.UniCredit for private individuals as well as Business.Online for companies, the clients can check their relevant banking products and carry out operations in a simple, fast and secure way. All internal and external transfers are carried out in standard mode.

Bank’s staff members will help you connect to the mobile application.

If you have any questions, please contact the Bank’s Contact Center at 8 800 700 10 20.

UniCredit Bank will continue to actively monitor the situation, always act in everyone’s best interests and do the right thing vis a vis all our stakeholders.